Privacy Policy

Section 01

Information We Collect

Account information: When you create an account, we collect your name, email address, and password.

Purchase information: When you buy an eSIM, we collect billing details, payment method information (processed securely by our payment provider), and order history.

Usage data: We automatically collect information about how you interact with our site, including IP address, browser type, pages visited, and referring URLs.

Device information: To facilitate eSIM provisioning, we may collect your device's EID or IMEI as required by the carrier.

Section 02

How We Use Your Information

We use the information we collect to process and fulfill your eSIM orders, manage your account, and provide customer support.

We may also use your information to send transactional emails (order confirmations, activation instructions), improve our services, detect and prevent fraud, and comply with legal obligations.

With your consent, we may send promotional communications about new destinations, plans, and offers. You can opt out at any time via the unsubscribe link in any marketing email.

Section 03

Sharing of Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, and delivering eSIM services — all subject to confidentiality agreements.

We may also disclose your information when required by law, court order, or government authority, or to protect the rights, property, or safety of Wayvoo, our users, or the public.

Section 04

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

We use analytics tools (such as Microsoft Clarity) to understand how users interact with our site. These tools may collect anonymized session data including mouse movements and clicks.

Section 05

Data Retention and Security

We retain your personal data only as long as necessary to provide our services or as required by law. You may request deletion of your account and associated data at any time by contacting us.

We implement industry-standard security measures including encryption in transit (TLS), secure data storage, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Section 06

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. You may also have the right to object to or restrict certain processing.

To exercise any of these rights, please contact us at admin@sorentech.dev. We will respond within 30 days.

Section 07

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the revised policy.